Information for Tenants
You may be looking to rent for long term, or short term in a particular area of London – we are here to help you. We want to make this process as straightforward and stress free as possible, whether this is your first time renting or not. We are able to work to tight deadlines and we appreciate that tenants come with different needs and circumstances.
We have never had a tenant’s deposit dispute or been involved with any litigation with a tenant since we have been established – our intentions are to keep it that way. We are members of ARLA, Safe Agent and other regulatory bodies which should give you peace of mind that you are dealing with a competent, professional and qualified letting and management agency.
The majority of our letting instructions we give to our selected appointed viewing representatives (agency) to facilitate viewings on our behalf. They do not work for us, they are independent companies working with our consent, as the instructing agent. Sometimes we may instruct more than one agency, so you may see the property being advertised by a different agent. Because we let and manage properties across London, we are not always able to provide this service. Our appointed viewing representative should be able to answer any question you have.
However, if you have seen one of our properties to let please do not hesitate to get in touch with us and we will happily answer any questions you may have
Making an Offer
Once you have seen the property you like it is beneficial that you make a verbal offer first and follow this up immediately in writing via email. You can do this via your appointed viewing representative. They will inform us and we will get in contact with you. From this point you will be dealing with a member of our team, we may have to ask you some questions and ascertain any requests you may have so we can put these forward to the landlord, before your offer is accepted
Acceptance of Offer & Referencing
Once your offer has been accepted in principle (subject to satisfactory referencing). We will send you comprehensive information about our terms, the application form you will need to complete and the supporting documentation you will need to supply to us. Once we have received all of your documentation we will commence with our preliminary checks. Providing this has been completed to our criteria and satisfaction, we will then request that you pay a reservation fee. We do all our referencing in-house so there is no third party to talk to. Please see tenant fees for more information about our permitted charges. We aim to get all information checked and verified within 3 working days. Sometimes it may be quicker other times it may be a little longer as we are waiting for your referees to reply. Please refer to more information about Tenant Referencing under this section.
Once referencing has been approved we will send you a tenancy agreement and a statement of account confirming the balance to be paid. (this will not apply to tenants who are only be referenced by our service).
Taking Occupancy in your new home
The majority of our landlords use us to manage their properties, where this is the case, we will execute the tenancy agreement and check you into your property and if instructed by the landlord we will conduct an inventory, take meter readings, supply keys and show you how everything works. If the landlord has only instructed us to provide a let only service we will inform you of their instructions.
Living in your home
We want all of our tenants to be happy in their new home, however, sometimes unexpectedly, things go wrong and need repairing or replacing. When this happens we would always expect our tenants to send us an email informing us of the problem. If it is an emergency then please telephone the office. If the emergency happens outside of our normal standard office hours then please call our 24 hour helpline.